My Account
Your billing period ends on the 15th of every month. You have until the end of the month to pay your bill. If you have an online account with us, you can opt in for paperless billing. Just login to pay your bill using your account number and password.
The first bill sent to a new customer is for the service already used (from the date of the installation to the billing date) plus one month in advance. The billing date appears on the first page of the bill.
If you believe that your router may be having issues, give us a call or fill out our Contact Us form and we will take a look at your account. If we believe that the router may be the issue, a new router can be provided by us for $65 or you may purchase your own.
Yes, in most cases you can use your own router. You will just need to call us and get a couple pieces of information to put into the router.
Refer a friend and you each will receive a $50 credit towards your bill. You may refer up to 3 friends within a 12 month period.
Login to your account from our homepage and select payment options. From there, fill out the form to set up autopay. You will be automatically enrolled.
Or you can give us a call at (904) 725-8766 and one of our customer service representatives will be happy to enroll you in autopay over the phone.
We offer several promotional discounts. Call us at (904) 725-8766, visit our Contact Us page and fill out our Request Info page, or log in to your account to access these discounts:
- Sign up between now and April 1st, and get your first 2 months of internet service free
- Sign up for a 2-year contract and receive a 15% discount
- Purchase Whole Home WiFi and receive a $200 credit on your bill